COOKIE POLICY
In accordance with § 109(8) of Act No. 452/2021 Coll. on Electronic Communications, as amended, we hereby inform you about the use of cookies on the website claimscollection.eu, about the purposes for which we use them, and about how you can change your settings at any time.
The website is operated by Claims Collection, s. r. o., with its registered office at Národná 16A, 010 01 Žilina, Slovak Republic, Company ID (IČO): 51 875 101. If you have any questions about cookies, please write to us at office@claimscollection.eu.
What are cookies?
Cookies are small text files that can be sent to a web browser while browsing a website and stored on your device (a computer or another device with internet access, such as a smartphone or tablet). Cookies are stored in the file folder of your internet browser. Cookies usually contain the name of the website they come from and the date of their creation. During your next visit to the website, the web browser reloads the cookies and sends this information back to the website that originally created them. Our cookies do not harm your computer.
Data that a website may store directly in your browser (so-called browser storage, e.g. localStorage) work in a similar way. The same rules apply to such data as to cookies, and therefore this policy refers to both collectively as cookies.
Use of cookies
We always use necessary cookies, without which the website cannot function. We store other cookies (analytics and advertising cookies) on your device only if you give us your consent in the cookie banner, which is displayed on your first visit. Until you make your choice, no other cookies are stored and Google tools are not loaded on the website.
You may give your consent to all categories at once (“Accept all”) or only to some of them (“Customize”). If you click “Reject”, we will use only necessary cookies. Rejecting cookies is as easy as giving consent, and you may use the website without giving your consent. We do not consider merely continuing to browse the website, or the settings of your browser, to be consent.
Your consent is valid for 12 months. After that, the cookie banner will ask you for your consent again. It will ask you sooner if we start using other tools or using cookies for another purpose, or if we change the text of the cookie banner.
Why do we use cookies?
We use cookies to optimally create and constantly improve our services, customize them to your interests and needs, and improve their structure and content. We do not use data obtained through the use of cookies to contact you by mail, email or phone.
We divide cookies into three categories:
- Necessary cookies remember your choice in the cookie banner, so that we do not ask you again on every page. Your consent is not required for them, because without them we would be unable to respect your choice.
- Analytics cookies (Google Analytics) show us how many visitors visit our website, which pages they read and where they came from. We evaluate the results in aggregate form.
- Advertising cookies (Google Ads) show us whether a visit, an inquiry or a phone call came from our Google advertisement. On that basis, we evaluate and improve our advertising.
Which cookies do we use?
Necessary (always, without consent)
| Name | Set by | Storage period | Purpose |
|---|---|---|---|
cookieyes-consent | us | 1 year | your choice in the cookie banner: a random consent identifier and the permitted categories; created on your first visit, with the status “no consent” |
cc-lista-verzia | us | 1 year | the version of the cookie banner text you consented to |
Analytics (only after consent)
| Name | Set by | Storage period | Purpose |
|---|---|---|---|
_ga | Google Analytics | 2 years (in the Chrome browser, at most 400 days) | a random identifier used by Google Analytics to distinguish visitors |
_ga_5EV7JYFH3B | Google Analytics | 2 years (in the Chrome browser, at most 400 days) | visit (session) data |
Advertising (only after consent)
| Name | Set by | Storage period | Purpose |
|---|---|---|---|
_gcl_au | Google Ads | 90 days | attribution of an inquiry to an advertisement |
_gcl_aw | Google Ads | 90 days | created only when you arrive from a Google advertisement: the advertisement click identifier |
_gcl_ls (browser storage) | Google Ads | 90 days | advertisement click data |
gDTUCMH-mYUcENa31cwC,421910332033 (browser storage) | Google Ads | 3 hours | a Google tracking number is displayed instead of our telephone number, so that we know the call came from an advertisement |
After you give your consent, Google may also store its own cookies on its domains (for example google.com or doubleclick.net) during measurement. These cookies are managed by Google in accordance with its own policies; their names, purposes and storage periods are listed at policies.google.com/technologies/cookies.
Map on the Contact page
The Google map on the “Contact” page is loaded only after you click “Show map”. Only then does your browser connect to a Google server, which thereby obtains your IP address and may store its own cookies. Your choice is not stored, so there is no need to withdraw it. The map is loaded only upon this click, and the next time you open the page, it will again be displayed only after you click the button.
Who processes data obtained from cookies
Data from analytics and advertising cookies are obtained by Google Ireland Limited, with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. Google also handles such data in accordance with its own privacy policy (policies.google.com/privacy). The data may also be transferred to its parent company, Google LLC, in the USA. Google LLC participates in the EU-U.S. Data Privacy Framework.
Detailed Google Analytics data on visitors and events are automatically deleted after 14 months; aggregated statistics without identifiers are retained. Google anonymizes advertising data in server logs: it removes part of the IP address after 9 months and cookie information after 18 months (policies.google.com/technologies/retention).
Record of your consent
The law requires consent to be demonstrable. Therefore, we store a record linked to the random identifier from the cookieyes-consent cookie: the time, the selected categories, the language, the version of the cookie banner text and your IP address without its last part. We store the shortened IP address so that we are able to demonstrate from which connection the consent was given. We retain the record for the period of validity of the consent and for a further 3 years, so that we are able to demonstrate it in an inspection by the Office for Personal Data Protection of the Slovak Republic or in a dispute. The legal basis is our legitimate interest in demonstrating that we obtained the consent in accordance with applicable law. For more information on how we process personal data, please see our Personal Data Protection Policy.
How to change cookie settings?
You may change or withdraw your consent at any time by clicking “Change cookie settings” in the footer of the website. Withdrawing consent is as easy as giving it. Withdrawal of consent does not affect the lawfulness of processing before its withdrawal. After withdrawal, Google tools will no longer be loaded on the website, and the Google Analytics and Google Ads cookies stored by our website will be deleted. You may also delete cookies already stored in your browser in its settings.
Most internet browsers are set to accept cookies automatically. You can change this setting by blocking cookies or by enabling alerts when cookies are to be sent to your device. Instructions for changing cookie settings can be found in the “Help” section of each browser. If you use various devices to access websites (e.g. a computer, smartphone, tablet), we recommend customizing each browser on every device to your preferred cookie settings.
Why keep cookie settings?
Using and enabling cookies in a web browser is your decision. If you block all cookies in your browser, some parts of our website may have limited functionality and reduced user experience; for example, the cookie banner will be displayed on every visit. Rejecting analytics and advertising cookies does not limit the functionality of the website.
Are you ready to get your claims recovered?
Contact us today, and we can start the recovery process tomorrow.